Returns & Exchanges

At TheHockeyShop.com, we are committed to providing the right gear for your game, offering a 30-day return policy on most unused items in their original packaging. Whether it’s a fit issue or a change of heart, we strive to make your exchange process as seamless as a power play.

1

Verify Eligibility

Ensure your hockey gear is in new, unused condition with all original tags and packaging intact within 30 days of purchase.

2

Request an RMA

Log into your account or contact our support team to generate a Return Merchandise Authorization (RMA) number before shipping your items back.

3

Pack and Ship

Securely pack your items and clearly mark the RMA number on the outside of the box to ensure efficient processing at our warehouse.

4

Refund or Exchange

Once our team inspects the equipment, we will issue a refund to your original payment method or ship out your requested exchange item.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing